Waste Disposal Brentford Privacy Policy

This Privacy Policy explains how Waste Disposal Brentford collects, uses, stores and shares personal data relating to our customers and prospective customers. It applies to all Waste Disposal Brentford customers and service users located in the Brentford area who interact with us, whether by telephone, email, our website, or in person.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

Waste Disposal Brentford is a waste collection and disposal service provider operating in the Brentford area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you request. This may include:

Identification and contact details: name, title, address, email address, telephone number and any other contact information you provide when you enquire about or use our services.

Service and account information: details of the services you have requested or received from us, service history, service-related preferences, access instructions for collection points and records of communications with you.

Payment and billing information: billing address, payment amounts, invoice details, bank transfer references and limited card details when required to process payments. We do not store full card information when payments are handled by a secure payment processor.

Technical and usage information: information about how you access and use our website or online services, such as IP address, device type, browser type, time and date of visits, pages viewed and interactions with forms. This may be collected through cookies or similar technologies where permitted by law.

Correspondence and communication records: copies of emails, call logs, messages and any other communication you send to us, including complaints, queries or feedback.

How We Collect Your Data

We collect personal data directly from you when you contact us to ask about our services, make a booking, create or manage an account, pay an invoice, complete a form, or communicate with us by phone, email or in writing.

We may also collect data automatically when you visit our website or use our online services, through cookies and similar technologies, subject to your choices and browser settings.

In some cases we may receive personal data about you from third parties, for example from referral partners, business customers acting as data controllers, or payment service providers where this is necessary to process a transaction or manage a service.

Lawful Bases for Processing

We will only process your personal data when we have a lawful basis to do so. Depending on the purpose, the lawful basis will be one or more of the following:

Contract: where processing is necessary to enter into or perform a contract with you, such as when you request a waste collection, set up a regular service, or pay for our services.

Legal obligation: where we must process your data to comply with legal and regulatory requirements, for example waste transfer documentation, accounting rules and tax obligations.

Legitimate interests: where processing is necessary for our legitimate business interests or those of a third party, and your interests and fundamental rights do not override those interests. These interests include managing our business, improving our services, responding to enquiries, ensuring site and system security, recovering debts, and sending service-related communications.

Consent: where we rely on your consent to send certain types of marketing communications or to use optional cookies or similar technologies. You can withdraw your consent at any time by contacting us using the details provided in this Privacy Policy or by following any unsubscribe instructions in our communications.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services: including arranging and carrying out waste collection and disposal services, managing bookings, handling customer accounts, issuing invoices, taking payments and providing customer support.

To communicate with you: to respond to your enquiries, confirm bookings, notify you about changes to our services, send service-related updates and manage any complaints or disputes.

To comply with legal and regulatory requirements: including waste management records, safety and environmental obligations, financial reporting and responding to lawful requests from authorities.

To improve our services and operations: including monitoring the performance and use of our website, analysing service usage patterns, training staff, and enhancing customer experience.

To send marketing communications: where permitted by law and, where required, with your consent, we may use your contact details to send information about relevant services, offers or updates. You can opt out of marketing at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy, including:

Service delivery partners: such as subcontracted waste collection operators, recycling facilities or disposal sites that need limited personal data, such as addresses and access details, to carry out services on our behalf.

Payment and financial service providers: to process payments, manage direct debits or deal with refunds and chargebacks.

IT and system providers: companies that host our website, provide email, telephony, customer relationship management tools or other business systems, acting as data processors under our instructions.

Professional advisers: such as accountants, auditors, insurers and legal advisers, where necessary for legitimate business purposes and legal obligations.

Authorities and regulators: where we are required to share information to comply with the law, enforce our contracts, protect our rights or respond to legal processes.

When we use third parties as data processors, we ensure they are bound by written contracts requiring them to process personal data only on our instructions, to keep it secure, and to comply with data protection law.

Data Retention

We keep personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, or to meet legal, accounting or reporting requirements.

The specific retention period will depend on the nature of the data and the context in which it is collected. For example, customer and service records are typically kept for a period following the end of the service relationship to handle any queries, disputes or legal claims. Financial and invoicing records are retained for the period required by tax and accounting laws.

When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be associated with you.

International Transfers

Our primary operations are based in the United Kingdom. If we transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that an appropriate level of protection is in place, for example by using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, password protections, secure storage, staff training, and regular review of our data handling procedures.

Despite our efforts, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and any relevant authorities where required by law.

Your Data Protection Rights

If you are a Waste Disposal Brentford customer or service user in the Brentford area, you have several rights in relation to your personal data, subject to legal conditions and exemptions. These include:

Right of access: to obtain confirmation of whether we process your personal data and to receive a copy of that data, along with information about how it is used.

Right to rectification: to have inaccurate or incomplete personal data corrected or updated.

Right to erasure: to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and we have no other lawful basis for processing.

Right to restriction: to ask us to restrict the processing of your personal data in specific situations, such as while we investigate an accuracy or objection claim.

Right to data portability: to receive certain personal data in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible and where the processing is based on consent or contract and carried out by automated means.

Right to object: to object to processing based on our legitimate interests or for direct marketing purposes. We will stop processing your data for direct marketing if you object.

Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. When we make significant changes, we will take reasonable steps to inform you. The updated Privacy Policy will apply from the date it is published.

By continuing to use our services after any changes take effect, you acknowledge that you have read and understood the updated Privacy Policy.