Waste Disposal Brentford Terms and Conditions

These Terms and Conditions set out the basis on which we provide waste disposal and rubbish collection services in and around Brentford. By booking a collection, using our services, or permitting our staff or vehicles to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, business or organisation placing an order for our waste disposal services.

Services means the collection, removal, transportation and disposal or recycling of waste and related services that we agree to provide.

Waste means the items and materials presented by the Customer for collection, removal and disposal in connection with the Services, subject to any exclusions stated in these terms or by law.

Premises means the address or location where the Services are to be carried out.

Contract means the agreement between us and the Customer for the provision of Services, made up of these Terms and Conditions and any written confirmation we issue.

2. Scope of Services

We provide waste disposal and rubbish collection services, including household, commercial and bulky item collections, subject to these Terms and Conditions and applicable waste and environmental regulations. We reserve the right to refuse any waste that is prohibited by law, unsafe to handle, or outside the scope of the Services agreed.

Our Services typically include loading waste onto our vehicles, transporting it to an authorised facility and arranging lawful disposal, treatment or recycling. We do not provide cleaning, dismantling or building services unless expressly agreed in writing.

3. Service Area

Our Services are primarily available in Brentford and the surrounding areas. Acceptance of a booking request is always subject to service area availability, operational capacity and access considerations. We may decline or amend a booking where the collection address falls outside our usual operating area or where access is restricted.

4. Booking Process

4.1 The Customer may request a booking by telephone, email or online booking form where available. The Customer must provide accurate and complete information regarding the Premises, type and approximate volume or weight of waste, floor level, access limitations, parking restrictions and any other relevant details.

4.2 Any estimate given prior to attendance is based on the information supplied by the Customer and is not binding. We reserve the right to adjust the price on site if the volume, weight, type or nature of the waste or access conditions differ from those described.

4.3 A Contract between us and the Customer is formed when we confirm acceptance of the booking, whether verbally or in writing, or when we arrive at the Premises and the Customer allows us to commence the Services.

4.4 We may decline a booking at our discretion, including where we reasonably consider that the waste cannot be handled safely or lawfully, that access is not suitable, or that the Customer is in breach of these Terms and Conditions.

5. Access and Customer Responsibilities

5.1 The Customer must ensure that we have safe, lawful and reasonable access to the Premises and the waste to be collected, including any necessary parking permissions, permits or authorisations. Where parking restrictions apply, the Customer is responsible for arranging suitable parking or obtaining permits in advance, unless otherwise agreed.

5.2 The Customer must ensure that waste is presented in a manner that allows safe handling, and must inform us of any hazardous, sharp, heavy or otherwise risky items. We may refuse to handle any item that presents a risk to health and safety or that cannot be lawfully collected.

5.3 The Customer is responsible for obtaining any necessary consents from landlords, property managers or neighbours in relation to access, use of lifts, hallways or shared areas for removal of waste.

5.4 If we are unable to carry out the Services due to inadequate access, insufficient information, or the Customer’s failure to comply with these obligations, we may treat this as a late cancellation and charge a fee in accordance with section 8.

6. Pricing and Quotations

6.1 Prices for our Services are generally based on the estimated volume or weight of waste, type of waste, labour time and disposal costs, together with any applicable surcharges such as congestion or parking charges.

6.2 Any quotation provided before attending the Premises is an estimate only and is subject to confirmation on arrival after inspection of the waste and access conditions. We will explain any change in price before commencing work. If the Customer does not agree to the revised price, we will not proceed and may charge a call-out or cancellation fee as set out in section 8.

6.3 All prices are quoted in pounds sterling and may be subject to applicable taxes or statutory charges. We reserve the right to amend our pricing structure at any time, but changes will not affect bookings already confirmed.

7. Payments

7.1 Payment is due at the time of collection unless we agree alternative credit terms in writing. We may accept cash, card payments, bank transfer or other methods communicated to the Customer before or at the time of service.

7.2 For business Customers, invoices are payable within the agreed payment period stated on the invoice. If no payment period is stated, payment is due within 14 days of the invoice date.

7.3 We reserve the right to charge interest on overdue sums at the statutory rate applicable to late payments, together with reasonable debt recovery costs.

7.4 We may suspend further Services or refuse new bookings where there are outstanding unpaid amounts owed by the Customer.

8. Cancellations, Amendments and Waiting Time

8.1 The Customer may cancel or amend a booking by giving us reasonable notice by telephone or email. Where possible, we request at least 24 hours notice before the scheduled collection time.

8.2 If the Customer cancels with less than 24 hours notice, or if we attend the Premises and are unable to carry out the Services due to reasons within the Customer’s control, we may charge a cancellation fee or call-out fee to cover our costs.

8.3 If we arrive at the Premises and have to wait more than a reasonable period due to the Customer not being ready, unable to grant access, or failing to present the waste, we may charge a waiting time fee. If the delay prevents us from completing the work within our schedule, we may treat the booking as cancelled and charge accordingly.

8.4 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, such as severe weather, traffic disruption, vehicle breakdown, staff illness, legal restrictions or safety concerns. In such cases, we will seek to notify the Customer as soon as reasonably possible and arrange an alternative appointment. We shall not be liable for any consequential loss arising from such cancellation or rescheduling.

9. Waste Types and Prohibited Items

9.1 The Customer must accurately describe the waste to be collected, including any items that may require special handling. We rely on this information to plan safe and lawful disposal.

9.2 We do not accept certain categories of waste unless explicitly agreed, including but not limited to hazardous waste, clinical or medical waste, asbestos, gas bottles, certain chemicals, flammable substances, explosives, pressurised containers, and other items prohibited by applicable waste regulations.

9.3 If prohibited waste is presented, we may refuse to collect it, remove it from the load, or cancel the Service. If such waste is discovered after collection, the Customer may be liable for any additional charges, fines, penalties or costs incurred in dealing with it in accordance with the law.

9.4 We may take photographs of the waste and the work carried out for documentation, compliance and quality control purposes.

10. Waste Duty of Care and Documentation

10.1 We will handle, transport and dispose of waste in accordance with applicable UK waste and environmental legislation, including the duty of care requirements that apply to registered waste carriers and waste controllers.

10.2 Where required by law, we will produce or retain waste transfer notes or other documentation confirming the transfer and disposal route of the waste. Business Customers may request copies of such documents for their records.

10.3 By using our Services, the Customer confirms that they are compliant with their own duty of care responsibilities relating to the waste they produce and transfer to us, including accurate description and segregation where required.

11. Liability and Insurance

11.1 We will exercise reasonable care and skill in providing the Services. However, we shall not be liable for any loss or damage arising from inaccuracies or omissions in information provided by the Customer, nor for issues caused by the condition or structure of the Premises that are beyond our reasonable knowledge or control.

11.2 Our staff will take reasonable steps to avoid damage when removing items and transporting waste through the Premises. The Customer must point out any fragile areas, surfaces or items that require extra care. We shall not be liable for normal wear and tear, pre-existing damage or damage that could not reasonably have been avoided.

11.3 Except in cases of death or personal injury caused by our negligence, fraud or any other liability that cannot be excluded by law, our total liability to the Customer in respect of any Contract shall be limited to the total price paid or payable for the specific Services giving rise to the claim.

11.4 We shall not be liable for any loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss arising from or in connection with the Services.

11.5 We maintain appropriate insurance cover for our operations, including public liability insurance, in line with industry practice.

12. Customer Indemnity

12.1 The Customer shall be responsible for any loss, damage, claim, cost or liability suffered by us arising from:

a) the Customer’s breach of these Terms and Conditions;

b) the Customer’s failure to disclose relevant information about the waste or the Premises;

c) the presentation of prohibited, hazardous or unlawful waste; or

d) any claim by a third party relating to the waste or access arrangements provided by the Customer.

13. Service Standards and Complaints

13.1 We aim to provide waste disposal and collection services in a professional, efficient and courteous manner. If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as possible, providing full details of the issue.

13.2 We will investigate complaints and, where appropriate, offer a remedy which may include re-performing the Services in whole or in part, or offering a reasonable refund. Any remedy will be subject to our assessment of the circumstances and our obligations under applicable consumer protection laws.

14. Data Protection and Confidentiality

14.1 We may collect and process personal data about Customers to manage bookings, provide Services, handle payments, maintain accounts and comply with legal obligations.

14.2 We will handle such information in accordance with applicable data protection legislation and will take reasonable steps to keep it secure. Personal data will only be shared with third parties where necessary to provide the Services, process payments or comply with legal requirements.

15. Changes to these Terms and Conditions

15.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our operating procedures. The latest version will apply to any new bookings made after the date of publication.

15.2 Changes will not affect Contracts already formed unless required by law or expressly agreed with the Customer.

16. Severability

16.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

17. No Waiver

17.1 A failure or delay by either party to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy, and no single or partial exercise of such right or remedy shall prevent or restrict further exercise of it or any other right or remedy.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.

By proceeding with a booking or using our waste disposal and collection services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.